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ITF tennis iCoach - Help
Please Note: The 1 Days FREE Membership option can only be used once. After you finish your 1 days FREE membership you will no longer have full access to the website. You can use your existing Username and password to Login to your Members page where you can upgrade your membership to the Full Tennis iCoach 1 years Membership to gain full unrestricted access.
If you need help just click here to send an email message.
If you can't remember your Login details you can click here and enter your email address and we will email you your Login details.
Membership Payment Help - This is a short tutorial that explains the process you go through after you complete the Tennis iCoach Membership form. You will be transferred to a secure PayPal page that accepts Credit Cards and if you have previously used PayPal before you can use your existing PayPal details - Click here to view a short tutorial.
Can I login to tennisicoach from any computer with my username and password, or am I limited to a single computer?
Yes, you can login to the tennisicoach from any internet-connected computer. However, we track how many different computers you Login from to prevent sharing of User Name and Password information. If you bought access to tennisicoach, and published your username/password somewhere on a public website or in the forum your account may be canceled. Tennisicoach counts different IP addresses used by each member account for a specified period of time. If configured IP limit is reached, it is counted as account sharing, and your account will be locked immediately.
What’s the best way to keep up to date on all the new content that is being added to tennisicoach?
We are always adding new content to tennis icoach. If you would like to be notified as new content is added, just ensure you enter a valid email address in your profile and we'll keep you informed as the new content comes online via our email newsletter.
Can I download the videos?
The videos can only be watched online as streaming video - they cannot be downloaded to a computer.
How do I contact your Customer Service or Technical Support Departments?
Click here to send an email to Customer and or Technical Support.
I have a 56k connection or the movies are very slow to load up.
Our videos are best viewed through a broadband connection, such as DSL or cable modem access. If you are connecting to the internet using a slower connection you can still view our videos, they will just take longer to play.
Why does the video keep pausing?
Because we use streaming and variable bit rate, sometimes the video starts playing a movie before it has cached enough content to play through without stopping.
What are the system requirements to view tennis icoach video?
tennis icoach recommends the following minimum systems specifications for playback:
Windows 2000 or XP
* 768Kbps or higher broadband connection
* 1GHz or faster Intel Pentium III processor
* 256MB of RAM
* Minimum 1GB of free hard drive space
* Flash Player 7 or higher (some players require Flash Player 8)
* Internet Explorer 6 or Firefox 1.5 or higher
Mac OS X 10.3.9 or later
* 768Kbps or higher broadband connection
* 1GHz or faster G4, G5, or Intel Processor
* 256MB of RAM
* Minimum 1GB of free hard drive space
* Safari 1.3 (Mac OS X 10.3.9), Safari 2.0.4 or higher (Mac OS X 10.4.7 or higher) Firefox 1.5 or higher
* Flash Player 8 or higher
Why do video clips sometimes stutter or pause during playback?
Video may stutter or pause during playback if you computer does not meet the specs detailed above, or if your Internet connection is not fast enough. Even on broadband connections, Internet congestion or traffic can result in choppy playback or repeated buffering.
Why isn't the tennis icoach player displaying on a web page?
Some corporate networks, firewalls, and ad-blocking software may prevent the player from displaying. Please check with your Network Administrator to ensure that Flash video is permitted on your network. Also, disable any ad-blocking software that might prevent Flash media from loading.
The player is displaying a warning that says I need to upgrade the Flash player. How do I upgrade?
You can obtain the latest version of the Flash Player from Adobe.
The player is not displaying correctly or is displaying the wrong video. How can I fix this?
Your web browser may be displaying cached information. To clear your browser cache, perform the following steps:
Microsoft Internet Explorer
* Click on Tools -> Internet Options -> General
* Click the Delete Files button and then click OK
* Once the process completes, click OK to close the Options dialog
Firefox
* Choose Options from the Tools menu (or Preferences from the Firefox menu on the Mac).
* Click the Privacy icon, select Cache the Cache tab, and click Clear Cache Now.
* Click OK to close the Options dialog
Safari
* Choose Empty Cache from the Safari menu